Industry: Consumer Lending Capabilities: Randomized Control Trials
How we tested our segmentation and right-time-to-call recommendations in a collections call centre to realize 20% better outcome with 15% reduced effort
Industry: Consumer Lending Capabilities: Machine/Reinforcement Learning
Our use of sophisticated self-learning algorithm to determine right-time-to-call customers led to a dramatic increase in contact rates resulting in lower delinquencies and credit losses
Industry: Consumer Lending Capabilities: Collections and Recovery
From Undifferentiated Outreach to Data-Driven Collections: A Five-Pillar Strategy to Protect a $1.8B Loan Portfolio
Industry: Consumer Lending Capabilities: Credit Risk Optimization